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Be open and conscious of dependable coaching, take an active part in efficiency scheduling and aim placing.
the guts and soul of our Corporation is our folks. We’re a crew of mission-pushed engineers by using a enthusiasm for purposeful innovation and collaboration to solve complicated actual-world problems for our clients. We are normally seeking like-minded talent!
get inbound or make outbound phone calls to customers with the objective of talking about non- sales associated concerns.
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The ability to Consider on your own feet in a quick-paced environment where messages over chat, call and electronic mail occur speedy and furious;
About us Etech provides subsequent-era BPO solutions. a world minority-owned business enterprise, Etech has established and trademarked how to turn your knowledge into strategic insights. Leveraging the strength of artificial as well as human intelligence Etech improves teaching and coaching to deal with significant behaviors developing improved client experiences and shareholder worth. Etech launched in 2003 with only four hundred workers and an individual Call Heart in Nacogdoches, Texas.
high-quality target: This means possessing a large amount of motivation to don't just doing all of your work but accomplishing it nicely.
you are going to Perform a task in retention when you connect collaboratively with revenue to deal with any customer troubles.
the opportunity to multi-endeavor answering numerous chats/calls and navigating effortlessly among both mediums.
Problem Examination and problem-solving: will take the perfect time to thoroughly determine the issue and demonstrates endurance. appears past the apparent and doesn’t cease at the initial response. Asks Other people for enter.
conversation (written and verbal): Strives to talk each English and Spanish, and compose Obviously and succinctly in a number of configurations; could get messages throughout to possess the specified result. Strives for closed-loop interaction by proactively anticipating “another question”.
controlling a distant or hybrid workforce might be demanding, but with the ideal tactics, it can be a success! With this episode of Quick Dose of CX, Etech’s COO, Kaylene Eckels, shares actionable ideas on how to effectively guide hybrid or distant groups—from placing distinct objectives to fostering potent conversation.
Etech’s ground breaking technologies methods and professional leaders understand your organization requires and understand the strategic insights your brand name needs to push success.
you will check here end up providing exceptional voice assist for our customers who are enrolled in the financial debt settlement method.
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